Returns and Exchanges

We truly hope you never have to return a product, but if you do we will do our best to satisfy your expectations and help you to be happy with your purchased items. 


How to Return/Exchange an item?

So, if by any chance you desire to exchange or simply return an item, contact us at within 5 working days after you received the product and let us know why you intend to return an item.

Please note that we can refund/exchange your item only if it is unused, undamaged and in the same condition that you received it. It must also be in the original packaging with its invoice. 

Once your return is received and inspected, we will send you an email to notify you of the status of your return. If approved, you shall receive payment back within 3-10 working days. Refunds will be processed by credit to your credit card or paypal account (depending of the mean of payment used at the time of purchase). In the case your return does not comply with Return conditions, item will be sent back to you without extra shipping charge.

Return shipping costs are your responsibility. 

International orders and Art purchases are final.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


When Exchanging, keep on your mind...

That all of our products are made in small batches or are unique and limited quantity. In order to make sure that item you’d like to purchase is in stock, we recommend that you approach us by email ( before your original purchase has reached us. We will reserve desired item and ship it once item you are sending back reaches us.



To return your product, you should mail your product to:

Nisbetiye Mahallesi Zumrut Sokak No:2
Siral Sitesi B blok d-2, Istanbul TR 34340

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